Card refunds

Refund the amount to the customer’s card.

Refund a customer to their card through the payment terminal. Conditions, limits (€1,000 per transaction, €5,000 per day), costs and how to apply.

Approval required

The reason for refunds must be clear and logical; the risk department has to approve the request, and there must be enough card turnover every day.

Per terminal a maximum of €1,000 per transaction and €5,000 per day. A refund is only allowed if the original payment was made by card.

€4.90 per month and €0.12 per refund. Payout changes from daily to weekly and is made per location or customer, not per terminal.

Email [email protected] with a detailed reason and the terminal IDs. Processing takes about one week; you are notified once refunds are active.

Card refunds are an extra service on top of transaction processing. The risk department reviews every request before it is activated.

Logical reason: The reason for refunds must be clear and logical.
Enough turnover: There must be enough card turnover every day to cover the refunds.
Card payments only: A refund is only allowed if the original payment was made by card.
Payout: Payout is per location or customer, not per terminal, and changes from daily to weekly. A per-terminal transaction download is available in My.Buckaroo.

Send a detailed reason and the terminal IDs to [email protected]. Processing takes about one week once all details are received.